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Recover Password

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If you forgot your NetID password, enter your NetID and your non-CSU recovery email address, check the I'm not a robot box, and click Send.
You will be sent a link to reset your password.

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How can I recover my password if it expires or if I forgot what it was?

To recover your password, follow these steps:

  1. Select My Account > Recover Password from the top menu.
  2. Enter your NetID and provide your non-CSU recovery email address. Screenshot of Password Recovery: Enter NetID and recovery email address
  3. Check the box next to "I'm not a robot" and click Send.
    An email will be sent to your non-CSU recovery email address. Screenshot of Password Recovery: Email is sent to your recovery address
  4. Log in to your non-CSU recovery email account.
  5. Open the email message from NetID@colostate.edu with the subject line NetID Account Recovery Request.
  6. Click the link in the message, which starts with https://netid.colostate.edu/token.aspx?token=. Screenshot of Password Recovery: Click link in email message
  7. A new browser window or tab should open. Enter your NetID and click Continue. Screenshot of Password Recovery: Enter NetID
  8. Authenticate with Duo if prompted. Screenshot of Password Recovery: Authenticate with Duo
  9. Review the password requirements, and enter and confirm your new password. Screenshot of Password Recovery: Enter and confirm new password
  10. Click Save. Once you have successfully saved your new password, your account will be updated, and you should be able to access your account using the new password.

Who should I contact for help with NetID password recovery?

See the Contacts page for contact details.

CSU Fort Collins

  • Student applicants and returning students should contact Admissions.
  • Admitted students and former students who left CSU less than 12 months ago should contact the Registrar.
  • Alumni and former students who need to access their personal records should use RAMrecords.
  • Faculty, staff and associates should contact the Human Resources representative for their department.

What is the format of a NetID?

CSU Fort Collins

If you joined CSU after July 24, 2023, your NetID follows the new standard format:

  • C followed by your 9-digit CSU ID
  • Automatically generated
  • Example: C899456789

If you were associated with CSU Fort Collins prior to July 24, 2023 and your account was active in 2022 or later, your eName/eID automatically became your NetID:

  • 2 to 8 lowercase characters starting with a letter
  • Created by the user
  • Example: xgarcia

If your account was not active in 2022 or 2023 but you reestablished your affiliation with CSU, your eName/eID would have been expired and you would be issued a new NetID in the C# format.

CSU Pueblo

  • C followed by your 9-digit CSU ID
  • Example: C899456789

What is my CSU ID?

Your CSU ID is a 9-digit number that begins with an 8.

It is a unique identifier for everyone at CSU Pueblo and CSU Fort Collins within the university systems.

How do I obtain or find my CSU ID or NetID?

CSU Fort Collins

If you don't know your CSU ID or NetID,

  • Applicants: Contact the Office of Admissions at (970) 491-6909.
  • Current Students: Contact the Office of the Registrar at (970) 491-4860.
  • Faculty, Staff and Associates: Contact your department's Human Resource representative.

CSU Pueblo

You can view your CSU ID and NetID in Personal Access to Web Services (PAWS):

If you don't know your CSU ID or NetID,

  • Applicants: Contact the Admissions Office at (719) 549-2462.
  • Current Students: Contact the Registrar's Office at (719) 549-2261.
  • Faculty, Staff and Associates: Contact your department's Human Resource representative.

Need help? Contact Us.