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Connecting with Mobile Devices

Modern Android and iOS devices have Google integration built in, and on these devices, Google provides Single Sign On authentication. The setup is quite simple: you create a new account in your device, choose the Gmail option, enter your @rams email address (ename@rams.colostate.edu) and then your device sends you here to this site where you log in with your eID; this grants access to your @Rams mail to your device.

Older devices or older mobile operating systems that do not have automatic Google integration require more steps, including creating a separate password that can be stored on Google's servers, and enabling IMAP/POP access as necessary. For completeness we provide instructions for out-of-date use below.

Archive: Instructions for older Standalone programs / devices

Directly connecting a program like Thunderbird or Outlook to your @Rams Google account requires creating a separate-use password—which is set on this web site but which is stored in Google's servers—and enabling IMAP/POP access as necessary. This is considered an advanced setup but instructions are below.

Mobile Device Connection Settings
iPhone or iPod touch Configuration Steps
  1. Open the Settings app on your home screen.
  2. Choose Mail, Contacts, Calendars
  3. Click Add Account
  4. Choose Google
  5. Enter your @rams email address in the form of ename@rams.colostate.edu
  6. Click Next
  7. Your phone will send you to the mail.rams.colostate.edu web site. Log in with your eID credentials
  8. When successful, your @rams account will be set up on your device!
Android Configuration Steps

To configure the 'Email' app on an Android device for access to Google Apps, just follow the steps below:

  1. Set up a Google-hosted password.
  2. Enable IMAP in your Google Apps account.
  3. On your phone, press < Home >, then open the Email application.
  4. On the 'Your accounts' page, select Next to get started with setup.
  5. Enter your full Google Apps email address and password, then select Next.
  6. Select IMAP account and then select Next. On the 'Incoming server settings' page, some fields may be pre-populated. Make sure to change the following:
  7. For 'Username,' enter your full Google Apps email address 'ename@rams.colostate.edu'
  8. For 'IMAP server,' enter 'imap.gmail.com'
  9. For 'Port,' enter '993'
  10. For 'Security type,' select 'SSL (always)''
  11. Select Next. On the 'Outgoing server settings' page, some fields may be pre-populated. Make sure to change the following:
  12. For 'SMTP server' enter 'smtp.gmail.com'
  13. For 'Port,' enter '465'
  14. For 'Security type,' select 'SSL (always)''
  15. Select Next and continue through the setup options.
  16. On the next screen, you can give the account a nickname and choose the name to display on your outgoing messages. Tap Done.

You can verify your settings from the Inbox view by tapping < Menu > Account settings.

  • Incoming settings
    • IMAP server: imap.gmail.com
    • Port: 993
    • Security type: SSL (always)
  • Outgoing settings
    • SMTP server: smtp.gmail.com
    • Port: 465
    • Security type: SSL (always)
Windows Mobile 6 Configuration Steps

To configure IMAP for your Windows Mobile 6 device, follow these steps:

  1. Set up a Google-hosted password.
  2. Enable IMAP in your Google Apps account.
  3. On your phone, open the Start menu and select Programs < Messaging < New E-mail Account.
  4. Enter your Google Apps email, enter your full address in the format 'eid@rams.colostate.edu'*.
    * Windows Mobile 6.1 users: Enter an unintelligible email address (such as 'g@g') at this step. This will bypass the automatic configuration for POP access.
  5. Uncheck the box that asks to get settings automatically from the Internet and select Next.
  6. Select Internet e-mail as your email provider in the drop-down menu.
  7. Enter your name as you want it to appear in sent emails.
  8. Enter a descriptive name for the email account and select Next.
  9. Enter 'imap.gmail.com' in the Incoming Mail Server field.
  10. Select IMAP4 as the Account type from the drop-down menu and select Next.
  11. Enter your full email address ('@rams.colostate.edu.com') and password.
  12. Select Next.
  13. Enter 'smtp.gmail.com' in the Outgoing (SMTP) Mail Server field.
  14. Make sure that the Outgoing server requires authentication box is checked.
  15. Select the Advanced Server Settings link.
  16. Make sure that the Require SSL box is checked for both incoming and outgoing emails.
  17. Select The Internet as the network connection from the drop-down menu.
  18. Select Done and then Next.
  19. Select how often you want your phone to send/receive emails from the drop-down menu.
  20. For more download options, select the Review all download settings link.
  21. Select Finish.
  22. Check the Google recommended client settings, and adjust your client's settings as needed.
Configure Outlook for use with Google Apps
View Outlook 2007 Configuration Steps

To set up your Outlook 2007 client to work with Gmail:

  1. Open Outlook.
  2. For new setups, select Do not upgrade.
  3. Click Yes.
  4. Enter your display name, email address (including 'ename@rams.colostate.edu'), and password.
  5. Select the 'Manually configure server settings or additional server types' checkbox.

    Google Image Auto Setup

  6. Select Internet E-mail.
  7. Settings: name, full email address (including 'ename@rams.colostate.edu')
    In the Account Type dropdown menu, select IMAP; enter the incoming and outgoing server names shown below.
    In the 'User Name' field, give your full Gmail address, including 'ename@rams.colostate.edu'
    After creating these settings, clicking Next takes you to the end of the setup.

    Google Image Settings

  8. In the Tools menu, select Options then Mail Setup. Under 'Email Accounts,' click E-mail Accounts.
  9. Select an account, and click Change above the list of accounts. Click More Settings, then the Advanced tab.
    Incoming server must be 993, and must use SSL encryption.
    Outgoing server can use 587, TLS encryption.

    Google Image Accounts

  10. Click the Outgoing Server tab. Make sure that 'My outgoing server (SMTP) requires authentication' is selected. The radio button 'Use same settings as my incoming mail server' should also be selected.

    Google Image Servers

  11. Click OK > Next > Finish > Close > OK.
View Outlook Express Configuration Steps

To set up your Outlook Express client to work with Gmail:

  1. Enable IMAP in Gmail. Don't forget to click Save Changes when you're done.
  2. Open Outlook Express.
  3. Click the Tools menu, and select Accounts...
  4. Click Add, and then click Mail...
  5. Enter your name in the 'Display name' field, and click Next.
  6. Enter your full email address (ename@rams.colostate.edu) in the 'Email address' field, and click Next.
  7. For 'My incoming mail server is a ______ server', please select IMAP in the drop-down menu.
  8. Enter 'imap.gmail.com' in the 'Incoming mail (POP3, IMAP or HTTP) server' field. Enter 'smtp.gmail.com' in the 'Outgoing mail (SMTP) server' field.
  9. Click Next.
  10. Enter your full email address (including 'ename@rams.colostate.edu') in the 'Account name' field. Enter your password in the 'Password' field, and click Next.

    Google Image Account Name

  11. Click Finish.
  12. Highlight imap.gmail.com under Account, and click Properties.
  13. Click the Advanced tab.
  14. Under Outgoing Mail (SMTP), check the box next to 'This server requires a secure connection (SSL).'
  15. Enter '465' in the 'Outgoing mail (SMTP)' field.
  16. Under Incoming mail (IMAP), check the box next to 'This server requires a secure connection (SSL)'. The port will change to '993'.

    Google Image Port

  17. Click the Servers tab, and check the box next to 'My server requires authentication.'

    Google Image Auth

  18. Click OK.
Configure Apple Mail using IMAP to connect with Google Apps

Apple Mail Incoming Connection Settings

  • Account Type: IMAP
  • Email Address: ename@rams.colostate.edu
  • Incoming Mail Server: imap.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Under the Advanced tab: use port 993 and be sure the "Use SSL" box is checked.

Apple Mail Outgoing Mail Settings

  • Outgoing Mail Server: smtp.gmail.com
  • Server port: 587
  • Use Secure Sockets Layer (SSL): checked
  • Use Authentication: Password
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
Configure Thunderbird using IMAP to connect with Google Apps

General Thunderbird settings

Incoming Mail Connection Settings

  • Account Type: IMAP
  • Email Address: ename@rams.colostate.edu
  • Incoming Mail Server: imap.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Server port: 993
  • Security Settings: SSL enabled connection

Outgoing Mail Settings

  • Outgoing Mail Server: smtp.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Server port: 587
  • Security Settings: TLS enabled connection

Thunderbird 2.0 Configuration Steps

  1. Enable IMAP in Gmail. Make sure you click Save Changes when you're done. Open Thunderbird, and select Tools > Account Settings.
  2. Click Add Account.
  3. Select the Email account radio button and click Next. The Identity screen appears.
  4. Enter your full name in the Your Name field. Enter your Gmail address (username@gmail.com) in the Email Address field, and click Next. Google Apps users, enter your full address in the format username@rams.colostate.edu
  5. Select IMAP as the type of incoming server you are using. Enter imap.gmail.com in the Incoming Server field.
  6. Set the Outgoing Server to smtp.gmail.com and click Next.
    Google Image Outgoing
  7. Enter your full email address (including @gmail.com or @rams.colostate.edu) in the Incoming User Name and Outgoing User Name fields, and click Next.

    Google Image User Names
  8. Enter a name for your email account in the Account Name field, and click Next.
  9. Verify your account information in the dialog box, and click Finish.
  10. Select Server Settings from the folder list below your new account.
  11. Update the Port value to 993.
  12. In the Security Settings section, select SSL from the Use secure connection options.
  13. Select the 'Check for messages at startup' checkbox and the 'Check for new messages every 10 minutes' checkbox.
  14. Click Outgoing Server (SMTP) in the folder list.

    Google Image Messages
  15. Select the smtp.gmail.com (Default) entry from the list and click Edit. The SMTP Server page appears.
  16. Enter smtp.gmail.com as the Server Name and set the Port to 587.
  17. Select User name and password and enter your full email address (including @gmail.com or @rams.colostate.edu) in the User Name field.
  18. Select TLS from the Use secure connection radio buttons and click OK.
  19. Click OK to save your changes and exit the Account Settings dialog.

    Google Image TLS
  20. Check Googles recommended client settings, and adjust your client's settings as needed.
IMAP Connection Settings

Incoming Mail Connection Settings

  • Account Type: IMAP
  • Email Address: ename@rams.colostate.edu
  • Incoming Mail Server: imap.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Server port: 993
  • Security Settings: SSL enabled connection

Outgoing Mail Settings

  • Outgoing Mail Server: smtp.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Server port: 587
  • Security Settings: TLS enabled connection

Supported IMAP Client List

http://mail.google.com/support/bin/answer.py?hl=en&answer=75726

Google Documentation for Configuring POP and IMAP Access http://mail.google.com/support/?hl=en

Still having trouble connecting after following the connection instructions for your device?

If you have followed all of the steps to connect to your device or email client and are still unsuccessful, ensure that your Google Apps password has at least 8 characters and a clear captcha for your email account.

How to clear a captcha

  • Disable all email clients you're using to read mail. If you use one at work and one at home, please disable both.
  • From the computer on which your logins are failing, visit https://www.google.com/accounts/UnlockCaptcha.
  • Enter your email username (ename only), Google-hosted password, and the letters in the distorted picture.
  • Once you have successfully signed in, restart your mail client and try to download your mail.