Google Apps for CSU

Google Apps for Colorado State University

Connecting to Google Apps with a Mobile Device or Third-Party Email Client

First steps:

  • You must set a Google-hosted password before you can connect to a mobile device or third-party email client such as Outlook or Thunderbird.
  • Your eID password is separate from a Google-hosted password and the two should NOT be the same.
  • Make sure that you are logged out of your @rams account before setting your Google-hosted password.
  • To set/reset your Google-hosted password, follow the "Change your Google Password" link at http://mail.rams.colostate.edu and follow the instructions.
  • The format of your Gmail user name will be eName@rams.colostate.edu rather than username@gmail.com.
  • When setting up POP or IMAP access to your Google Apps mail account, make sure to enter your full email address (eName@rams.colostate.edu) whenever you're asked for your username or address.
  • To begin, select the item below to which you would like to connect.
IMAP Connection Settings

Incoming Mail Connection Settings

  • Account Type: IMAP
  • Email Address: ename@rams.colostate.edu
  • Incoming Mail Server: imap.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Server port: 993
  • Security Settings: SSL enabled connection

Outgoing Mail Settings

  • Outgoing Mail Server: smtp.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Server port: 587
  • Security Settings: TLS enabled connection

Supported IMAP Client List

http://mail.google.com/support/bin/answer.py?hl=en&answer=75726

Google Documentation for Configuring POP and IMAP Access

http://mail.google.com/support/?hl=en

Configure Outlook for use with Google Apps
View Outlook 2003 Configuration Steps

To set up your Outlook 2003 client to work with Gmail:

  • Enable IMAP in Gmail. Don't forget to click Save Changes when you're done.
  • Open Outlook.
  • Click the Tools menu, and select E-mail Accounts...
  • Click Add a new e-mail account, then click Next.
  • Choose IMAP as your server type by clicking the radio button, and click Next.
  • Fill in all necessary fields to include the following information:
    User Information
    Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
    Email Address: Enter your full email address (Ename@rams.colostate.edu).
    Server Information
    Incoming mail server (IMAP): imap.gmail.com
    Outgoing mail server (SMTP): smtp.gmail.com

    Login Information
    User Name: Enter your full email address (Ename@rams.colostate.edu)
    Password: Enter your Google Apps password.

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  • Click More Settings... and then click the Outgoing Server tab.
  • Check the box next to 'My outgoing server (SMTP) requires authentication' and select Use same settings as my incoming mail server.

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  • Click the Advanced tab, and check the box next to 'This server requires an encrypted connection (SSL)' under Incoming Server (IMAP).

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  • Check the box next to 'This server requires an encrypted connection (SSL)' under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
  • Click OK.
  • Click Test Account Settings... After receiving the message 'Congratulations! All tests completed successfully', click Close.
  • Click Next, and then click Finish.
  • Download the latest updates for Outlook from Microsoft. This will help prevent the most common Outlook errors that Gmail users see.
View Outlook 2007 Configuration Steps

To set up your Outlook 2007 client to work with Gmail:

  • Open Outlook.
  • For new setups, select Do not upgrade.
  • Click Yes.
  • Enter your display name, email address (including 'ename@rams.colostate.edu'), and password.
  • Select the 'Manually configure server settings or additional server types' checkbox.

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  • Select Internet E-mail.
  • Settings: name, full email address (including 'ename@rams.colostate.edu') ◦In the Account Type dropdown menu, select IMAP; enter the incoming and outgoing server names shown below. ◦In the 'User Name' field, give your full Gmail address, including 'ename@rams.colostate.edu' ◦After creating these settings, clicking Next takes you to the end of the setup.

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  • In the Tools menu, select Options then Mail Setup. Under 'Email Accounts,' click E-mail Accounts.
  • Select an account, and click Change above the list of accounts. Click More Settings, then the Advanced tab. ◦Incoming server must be 993, and must use SSL encryption. ◦Outgoing server can use 587, TLS encryption.

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  • Click the Outgoing Server tab. Make sure that 'My outgoing server (SMTP) requires authentication' is selected. The radio button 'Use same settings as my incoming mail server' should also be selected.

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  • Click OK < Next < Finish < Close < OK.
View Outlook Express Configuration Steps

To set up your Outlook Express client to work with Gmail:

  • Enable IMAP in Gmail. Don't forget to click Save Changes when you're done.
  • Open Outlook Express.
  • Click the Tools menu, and select Accounts...
  • Click Add, and then click Mail...
  • Enter your name in the 'Display name' field, and click Next.
  • Enter your full email address (ename@rams.colostate.edu) in the 'Email address' field, and click Next.
  • For 'My incoming mail server is a ______ server', please select IMAP in the drop-down menu.
  • Enter 'imap.gmail.com' in the 'Incoming mail (POP3, IMAP or HTTP) server' field. Enter 'smtp.gmail.com' in the 'Outgoing mail (SMTP) server' field.
  • Click Next.
  • Enter your full email address (including 'ename@rams.colostate.edu') in the 'Account name' field. Enter your password in the 'Password' field, and click Next.

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  • Click Finish.
  • Highlight imap.gmail.com under Account, and click Properties.
  • Click the Advanced tab.
  • Under Outgoing Mail (SMTP), check the box next to 'This server requires a secure connection (SSL).'
  • Enter '465' in the 'Outgoing mail (SMTP)' field.
  • Under Incoming mail (IMAP), check the box next to 'This server requires a secure connection (SSL)'. The port will change to '993'.

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  • Click the Servers tab, and check the box next to 'My server requires authentication.'

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  • Click OK.

Configure Apple Mail using IMAP to connect with Google Apps

Apple Mail Incoming Connection Settings

  • Account Type: IMAP
  • Email Address: ename@rams.colostate.edu
  • Incoming Mail Server: imap.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Under the Advanced tab: use port 993 and be sure the "Use SSL" box is checked.

Apple Mail Outgoing Mail Settings

  • Outgoing Mail Server: smtp.gmail.com
  • Server port: 587
  • Use Secure Sockets Layer (SSL): checked
  • Use Authentication: Password
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)

Configure Thunderbird using IMAP to connect with Google Apps

Note: if you're using an older version of Thunderbird, we highly recommend upgrading to version 2.0.

Incoming Mail Connection Settings

  • Account Type: IMAP
  • Email Address: ename@rams.colostate.edu
  • Incoming Mail Server: imap.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Server port: 993
  • Security Settings: SSL enabled connection

Outgoing Mail Settings

  • Outgoing Mail Server: smtp.gmail.com
  • User Name: ename@rams.colostate.edu
  • Password: Google-hosted password (not your eID password)
  • Server port: 587
  • Security Settings: TLS enabled connection

Thunderbird 2.0 Configuration Steps

To set up your Thunderbird client to work with Gmail:

  1. Enable IMAP in Gmail. Make sure you click Save Changes when you're done. Open Thunderbird, and select Tools > Account Settings.
  2. Click Add Account.
  3. Select the Email account radio button and click Next. The Identity screen appears.
  4. Enter your full name in the Your Name field. Enter your Gmail address (username@gmail.com) in the Email Address field, and click Next. Google Apps users, enter your full address in the format username@rams.colostate.edu
  5. Select IMAP as the type of incoming server you are using. Enter imap.gmail.com in the Incoming Server field.
  6. Set the Outgoing Server to smtp.gmail.com and click Next.
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  7. Enter your full email address (including @gmail.com or @rams.colostate.edu) in the Incoming User Name and Outgoing User Name fields, and click Next.

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  8. Enter a name for your email account in the Account Name field, and click Next.
  9. Verify your account information in the dialog box, and click Finish.
  10. Select Server Settings from the folder list below your new account.
  11. Update the Port value to 993.
  12. In the Security Settings section, select SSL from the Use secure connection options.
  13. Select the 'Check for messages at startup' checkbox and the 'Check for new messages every 10 minutes' checkbox.
  14. Click Outgoing Server (SMTP) in the folder list.

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  15. Select the smtp.gmail.com (Default) entry from the list and click Edit. The SMTP Server page appears.
  16. Enter smtp.gmail.com as the Server Name and set the Port to 587.
  17. Select User name and password and enter your full email address (including @gmail.com or @rams.colostate.edu) in the User Name field.
  18. Select TLS from the Use secure connection radio buttons and click OK.
  19. Click OK to save your changes and exit the Account Settings dialog.

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  20. Check Googles recommended client settings, and adjust your client's settings as needed.
Mobile Device Connection Settings

Windows Mobile 6 Configuration Steps

To configure IMAP for your Windows Mobile 6 device, follow these steps:

  • Set up a Google-hosted password.
  • Enable IMAP in your Google Apps account.
  • On your phone, open the Start menu and select Programs < Messaging < New E-mail Account.
  • Enter your Google Apps email, enter your full address in the format 'eid@rams.colostate.edu'*.
    * Windows Mobile 6.1 users: Enter an unintelligible email address (such as 'g@g') at this step. This will bypass the automatic configuration for POP access.
  • Uncheck the box that asks to get settings automatically from the Internet and select Next.
  • Select Internet e-mail as your email provider in the drop-down menu.
  • Enter your name as you want it to appear in sent emails.
  • Enter a descriptive name for the email account and select Next.
  • Enter 'imap.gmail.com' in the Incoming Mail Server field.
  • Select IMAP4 as the Account type from the drop-down menu and select Next.
  • Enter your full email address ('@rams.colostate.edu.com') and password.
  • Select Next.
  • Enter 'smtp.gmail.com' in the Outgoing (SMTP) Mail Server field.
  • Make sure that the Outgoing server requires authentication box is checked.
  • Select the Advanced Server Settings link.
  • Make sure that the Require SSL box is checked for both incoming and outgoing emails.
  • Select The Internet as the network connection from the drop-down menu.
  • Select Done and then Next.
  • Select how often you want your phone to send/receive emails from the drop-down menu.
  • For more download options, select the Review all download settings link.
  • Select Finish.
  • Check the Google recommended client settings, and adjust your client's settings as needed.


iPhone or iPod touch Configuration Steps

To configure IMAP for your iPhone or iPod touch, just follow these steps:

  • Set up a Google-hosted password.
  • Enable IMAP in your Google Apps account.
  • On your iPhone or iPod touch's home screen, tap Settings
  • Tap Mail
  • Tap Add Account...
  • Tap Other
  • Tap Add Mail Account
  • Enter your account information, being sure to use your full Google Apps email address

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  • Tap Save
  • For Incoming Mail Server:
    ◦Host Name is 'imap.gmail.com'
    ◦User Name is your full Gmail address, including your full Google Apps email address

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  • For Outgoing Mail Server:
    ◦Host Name is 'smtp.gmail.com'
    ◦User Name is your full Gmail address, including your full Google Apps email address

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  • Tap Save
  • Check the Google recommended client settings, and adjust your client's settings as needed.
Android Configuration Steps

To configure the 'Email' app on an Android device for access to Google Apps, just follow the steps below:

  • Set up a Google-hosted password.
  • Enable IMAP in your Google Apps account.
  • On your phone, press < Home >, then open the Email application.
  • On the 'Your accounts' page, select Next to get started with setup.
  • Enter your full Google Apps email address and password, then select Next.
  • Select IMAP account and then select Next. On the 'Incoming server settings' page, some fields may be pre-populated. Make sure to change the following:
  • For 'Username,' enter your full Google Apps email address 'ename@rams.colostate.edu'
  • For 'IMAP server,' enter 'imap.gmail.com'
  • For 'Port,' enter '993'
  • For 'Security type,' select 'SSL (always)''
  • Select Next. On the 'Outgoing server settings' page, some fields may be pre-populated. Make sure to change the following:
  • For 'SMTP server' enter 'smtp.gmail.com'
  • For 'Port,' enter '465'
  • For 'Security type,' select 'SSL (always)''
  • Select Next and continue through the setup options.
  • On the next screen, you can give the account a nickname and choose the name to display on your outgoing messages. Tap Done.

You can verify your settings from the Inbox view by tapping < Menu > Account settings.
Incoming settings
IMAP server: imap.gmail.com
Port: 993
Security type: SSL (always)

Outgoing settings
SMTP server: smtp.gmail.com
Port: 465
Security type: SSL (always)

BlackBerry Configuration Steps

Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.

To integrate Gmail with the BlackBerry's email client, just follow these steps:

  • On your BlackBerry device, navigate to your home screen
  • Select the icon that lets you set up email (this can be called BlackBerry Set-up, E-mail settings, or Personal Email Set-up)
  • Follow the setup instructions provided on your device

If setup is successful, you should receive a confirmation message and a new mailbox icon should appear on your device's home screen labeled with your Gmail address.




Moving Google Apps Rams email to a Gmail or @alumni.colostate.edu account

Mail can be moved from your rams account to another Google account with the following steps:

  • You must have a Google-hosted password for your "rams" account, which you can create at http://mail.rams.colostate.edu by selecting the "Change Your Google Password" link and following the prompts; This process does not alter your eID password.
  • Log into your "rams" account and enable POP access.
    • Sign in to your "rams" account.
    • Click Settings at the top of any Gmail page.
    • Click Forwarding and POP/IMAP.
    • Select Enable POP for all mail or Enable POP for mail that arrives from now on.
    • Choose the action you'd like your Gmail messages to take after they are accessed with POP.
    • Configure your POP client and click Save Changes.
  • Next, log into your new Gmail or alumni account.
  • Set up the Google Mail Fetcher in the Google account which will be receiving email.
    • Click Settings at the top of any Gmail page, and open the Accounts and Import tab.
    • In the Check mail using POP3 section, click Add POP3 email account.
    • Enter the full email address of the account you'd like to access, then click Next Step.
    • Gmail will populate sample settings, but they will NOT work for connecting to your rams account.
  • Use the following settings:
    • Email Address: ename@rams.colostate.edu
    • Username: ename@rams.colostate.edu
    • Password: Enter your Google-hosted password.
    • POP Server: pop.gmail.com
    • Port: 995
    • Do not check "Leave a copy of retrieved messages on the server."
    • Mark check box for "Always use a secure connection (SSL) when retrieving mail."
    • Mark check box for "Label incoming messages: Label Name"
    • Mark check box for "Archive incoming messages (Skip the inbox)" This could generate a large number of messages on an older account, so archiving is highly suggested.
    • Click Add Account.
  • Once your account has been added successfully, you'll have the option of setting it as a custom From address. This allows you to compose messages in Gmail, but have them appear to be sent from your other email account. If this account is being closed, select the "no" option.
Add Gmail Account

After you "Add Account," Gmail's Mail Fetcher will poll your rams.colostate.edu account and begin the import process. If you have a lot of messages, this could take a long time, possibly days. Gmail polls your POP account every hour or so and pulls 200 messages at a time and "delivers" them in batches of 15-20 messages every ten minutes.

A note on account updates when pulling messages to the new account; Gmail only reports the status of its current action dealing with 200 messages and not all of the messages in the old account. You know the import is finished when you can click on a "Check Mail Now" link to POP your other account. If you don't see a "Check Mail Now" link, then you're still in the midst of your import.



Still having trouble connecting after following the connection instructions for your device?

If you have followed all of the steps to connect to your device or email client and are still unsuccessful, ensure that your Google Apps password has at least 8 characters and a clear captcha for your email account.

How to clear a captcha

  • Disable all email clients you're using to read mail. If you use one at work and one at home, please disable both.
  • From the computer on which your logins are failing, visit https://www.google.com/a/rams.colostate.edu/UnlockCaptcha.
  • Enter your email username (ename only), Google-hosted password, and the letters in the distorted picture.
  • Once you have successfully signed in, restart your mail client and try to download your mail.